Privacy Policy
Last updated: 22 May 2026
At Flip-In Hair (“we”, “our”, or “us”), we are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, place an order, contact us, or otherwise interact with us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
FIH Ltd
4 High Street
Southam
CV47 0HA
United Kingdom
Email: admin@flipinhair.com
Phone: +44 (0)1926 659500
For the purposes of data protection law, FIH Ltd is the “data controller” of your personal information.
What Information We Collect
We may collect and process the following personal data:
Information You Provide Directly
When you place an order, create an account, contact us, or complete forms on our website, we may collect:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order details
- Payment-related information
- Account login details
Payment Information
Payments are securely processed by Stripe. We do not store full payment card details on our servers.
For more information, please see:
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Referral source
- Pages visited
- Time spent on pages
- Website interaction data
This information may be collected using cookies and analytics technologies.
Please see our Cookie Policy for more information.
How We Use Your Information
We use your personal data to:
- Process and fulfil orders
- Provide customer support
- Manage your account
- Send order confirmations and updates
- Improve website functionality and user experience
- Prevent fraud and secure our website
- Comply with legal and tax obligations
- Analyse website traffic and performance
Where legally permitted, we may also use your information to send marketing communications if you have opted in.
Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contractual Necessity
To process orders, payments, deliveries, and customer service requests.
Legitimate Interests
To improve our website, prevent fraud, secure our services, and analyse website performance.
Legal Obligations
To comply with tax, accounting, and consumer protection laws.
Consent
For optional marketing communications and certain non-essential cookies.
You may withdraw consent at any time.
Sharing Your Information
We only share personal information where necessary.
We may share data with trusted third parties including:
- Stripe (payment processing)
- Shipping and delivery providers
- Website hosting providers
- Analytics providers such as Google Analytics
- Email delivery providers
- Security and spam prevention services
These providers only process data on our behalf and under appropriate security obligations.
Google Analytics
We use Google Analytics to understand how visitors use our website and to improve our services.
Google Analytics may collect information such as:
- IP address
- Device information
- Browsing behaviour
- Traffic source data
You can learn more here:
You can opt out of Google Analytics tracking here:
Google reCAPTCHA
We use Google reCAPTCHA to help protect our website from spam and abuse.
reCAPTCHA may collect hardware and software information, including device and application data.
This service is subject to:
Google Privacy Policy
Google Terms of Service
Email Communications
If you contact us or place an order, we may send service-related emails including:
- Order confirmations
- Shipping updates
- Account notifications
- Customer support responses
If you subscribe to marketing emails, you may unsubscribe at any time using the unsubscribe link in our emails.
Data Retention
We retain personal data only for as long as necessary to:
- Fulfil orders
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Order and financial records may be retained for up to 6 years for tax and accounting purposes.
Data Security
We take appropriate technical and organisational measures to protect your personal data against:
- Unauthorised access
- Loss or destruction
- Misuse
- Disclosure
However, no online transmission or storage system can be guaranteed to be 100% secure.
Your Rights
Under UK GDPR, you have rights including:
- The right to access your personal data
- The right to correct inaccurate information
- The right to request deletion of your data
- The right to restrict processing
- The right to object to processing
- The right to data portability
- The right to withdraw consent
To exercise your rights, please contact us using the details below.
Complaints
If you are unhappy with how we handle your data, you have the right to complain to the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO)
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
FIH Ltd
4 High Street
Southam
CV47 0HA
United Kingdom
Email: admin@flipinhair.com
Phone: +44 (0)1926 659500